Frequently Asked Questions
How do I hide/disable the notification banner at the top of the screen?
Last Updated: December 23, 2021To turn off the Emergency Alert notification banner at the top of the screen, please perform the following steps: Go to the Settings Screen, and toggle the “Hide Banner Notification” option into the OFF position. Please note: On some devices, this may impact the reliability of Emergency Alert. If you do encounter reliability issues after hiding the banner notification, it is recommended to re-enable this setting.
How do I see statistics?
Last Updated: December 23, 2021You can see Emergency Alert’s statistics from the Help Screen > Statistics section. You can see how many notifications in total Emergency Alerts has scanned to find a match for your rule, as well as the number of notifications that have triggered an alert:
Why do I need to grant these permissions?
Last Updated: December 19, 2021A list of the permissions used within the app are listed below, including why they are used. Auto-Start (RECEIVE_BOOT_COMPLETED) This permission allows the app to start when your device reboots. This permission is not user controllable, however, some devices have startup managers which can block this permission please see Dontkillmyapp.com on how to enable it – the app will not work as intended if this is not granted Foreground Service (FOREGROUND_SERVICE) This permission allows the app to be prioritized so Android won’t kill it – ensuring the app is reliable. This permission is not user controllable System Alert Window (SYSTEM_ALERT_WINDOW)...
Why isn’t the app working?
Last Updated: December 18, 2021Please see General Troubleshooting Steps. 3
iPhone/iPad Support
Last Updated: December 18, 2021Unfortunately, Apple do not provide the level of access required in order to make a similarly functioning app on the iOS platforms. Without Apple supporting email and SMS message notifications and access, messages cannot be filtered.Without Apple supporting the ability to override the volume (even in silent mode), alerts cannot be heard. The nearest thing on the iPhone would be to use the “Do Not Disturb” feature, in the “Settings” application – however this setting is only for phone calls (not SMS or Email). Using the setting, you can add callers into your favorites to allow the phone to ring...
Can I set up an alert for a specific sender?
Last Updated: December 18, 2021This depends on your device or app you use for receiving messages. Emergency Alerts works by listening to the notifications that your apps published. These could be from an email, SMS, messenger, or any other app that gives you notifications. For Email: If sends you an email for example, you would probably see the display name the person has set up on their email address in the notification title. For example, it might be set to Joe Bloggs, but you might also see . The best thing to do is get the sender to send a test email and...
Does the app work with Android Go?
Last Updated: December 18, 2021Unfortunately, as Android Go is an optimised version of Android, it means that there are several components that have been removed compared to the full Android versions. A number of these missing components are required for Emergency Alert to run – as such Emergency Alert is not compatible with Android Go versions of the platform.