Troubleshooting & Support
Limitations/Known Issues
Last Updated: December 23, 2021The below list contains the known issues with Emergency Alert. The aim is to resolve them in a future release. Limitations The schedule feature cannot cross into 2 days. 2 Rules would need to be created for a schedule that spans for example 9pm one evening to 3am the next day. One rule would need to be active between the hours of 9pm to 11:59pm, the second rule would need to be from 12:00am to 3am Known Issues The battery saving checker function may not function on some devicesSome devices may encounter poor performance can be seen during the following...
General Troubleshooting Steps
Last Updated: December 23, 2021If the app isn’t working for you, we understand it can be very frustrating. Some troubleshooting steps are covered below in the hope you’ll be set up and working in no time. Permissions Please check the application has the correct permissions allowed. Upon the first time starting the application, you will be prompted to enable Emergency Alert’s access to your notifications. If you reject this permission, the app will not work. If you accidentally leave this disabled, you can check for permissions again in the app by going in to Emergency Alert, clicking the “Settings” tab in the bottom centre...
Get Support!
Last Updated: December 18, 2021To get support for Emergency Alert, you can email support from within the app by following the steps below: Launch the appGo to the “Help” tab at the bottom of the screenTap “Debug Logging”Tap the “Clear Logs” button to ensure any old ones are removedTurn on the “Logging” optionPlease note: Enabling logging may store sensitive information in Emergency Alert’s log. This can include any data presented in notifications. In addition, your device performance, battery life and storage may be impacted if this option is left on for large periods of time. The log is stored inside the app and is...
Change Log
Last Updated: December 18, 2021v2.7.0.0 Don’t alert again until… – You can now specify an interval for a rule so that you don’t receive multiple alerts within a short period of time. You can enter a value between 0-99 minutes (default is 0)Global Volume Control – You can now set a global volume level from the settings screen. This overrides the volume set for each rule.Updated some libraries to Android 12Fixed a layout issue for devices with small interface size or fonts v2.6.0.1 Multiple Filters Per Rule – You can now set up multiple filters for each rule, allowing more complex rules v2.5.0.1 Bugfix...